My Smart Bro (formerly Smart Wifi) internet connection was down for two days. I called tech support and they checked the base station which according to them was working well. I think they’re checking the wrong base station or something is wrong with their monitoring system because I’m 100% sure that there is something wrong with their base station. I couldn’t get an IP for two days and all of a sudden the internet went back on again. I didn’t do anything with my setup nor was anything wrong with my setup - I’m sure and I know, I fix computers and setup networks myself.
Anyway, it’s time to contact them again and ask them for rebates for the two days of no service.
Other than this occassional downtime that I experience with Smart Bro, I’m still comfortable in saying that their service is pretty good.
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