Can’t Log on to Unionbank’s Internet Banking, What’s Wrong?

June 21, 2008 · Posted in Mike's Blog 

Update (June 24, 2008): Unionbank’s Internet Security department gave me a call regarding my concern. They told me that they’ve seen this post. They also told me that I need to re-enroll my internet banking account as they are making changes to the system. I followed their instructions but wasn’t able to complete the enrollment due to some weird problem when I try to complete my enrollment.

I gave them a call and told them about the error. Even the IT guy on the other end seems to be baffled with the error so he politely asked me to email him a few details about my account and myself and they’ll do the enrollment themselves. So I sent them an email and within 15 minutes I got a reply that I may now log on to their internet banking facility.

Guess what? It works! I gave them a couple of suggestions:

  • To put some information on the site about the problem. It always helps to let your customer know what’s going on even if something is wrong.
  • To fix the online enrollment facility.

To which they replied with “Noted Sir, Have a great day ahead…”

I’ll settle with that. I sure hope that they fix this really soon. Lots of EON users are probably affected with this problem and although EON is a “zero-maintaining balance” account, it does have its useful benefits.

Cheers to the guys at Unionbank. Keep up the good work!

(Original Post Follows)

I’ve been a Unionbank client for years and I honestly have no problems with them before until about a few months ago (until now). Problem is I can no longer log on to their internet banking service. Each time I login, I’m given an error saying that my Card Number or User ID is invalid.

thumb-unionbank-invalid.png

I recently replaced my card so I thought that might be the problem. I contacted them and visited my branch and asked about the problem and all they can tell me is that internet banking is currently offline and that they’re not sure when it will be up and working again. Now that’s some answer huh?

Today, I gave it one more try and I still got the same error. I clicked on the customer service link on their website and I was given two options. Call them or request for online support. I clicked on online support and this is what I got.

thumb-unionbank-contactunderconstruction5.png

They also have 3 other links where I might be able to post my concern. They are:

Guess what I got?

thumb-unionbank-contactunderconstruction1.png
Talk to our CEO, Justo A. Ortiz, Over a Cup of Coffee

thumb-unionbank-contactunderconstruction2.png
Meet our President, EVP, SVPs at the Executive Lounge

thumb-unionbank-contactunderconstruction3.png
Questions or opinions about the site? Call on The UBP Internet Team!

Just in case you didn’t notice, they all have the following in them…

thumb-unionbank-contactunderconstruction4.png

What the??? Even the UBP Internet Team is down. Worst, they can’t even format their “Under Construction” page properly! Notice how the text and the image gets cut off to the right.

C’mon Unionbank people? What kind of image are you projecting to your clients if even your “online customer support” is down? It’s as if you’re telling us that you don’t want to listen to our concerns anymore! If you can’t fix the internet banking facility then at least just put customer service back online.

And oh, please give us updates on what’s going on? When will we be able to use the internet banking facility again? Yeah, I don’t really have much in my account at the moment but that’s just because I can’t use it online. If you want me to go to the nearest branch then that’s about an hour of travel. That’s why I use internet banking.

So, please… fix it!



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Comments

3 Responses to “Can’t Log on to Unionbank’s Internet Banking, What’s Wrong?”

  1. Bubsy SEO Challenge on June 25th, 2008 12:10 am

    Thanks for bringing this to their attention. So when they get it fixed, I will be able to login to my account too. I am so out-of-touch with my account.

  2. Adela Jayme Gonzaga on July 7th, 2008 2:57 pm

    Greetings!!

    I’ve been a Unionbank client since April 2008. I enrolled my Unionbank EON account for safety and convenience purposes. But the problem is I can no longer access or log on to the internet banking service. Each time I login, I’m given an error saying that my Card Number or User ID is invalid. I tried to re-enroll my account, but still I got the same error.

    I would like to ask on how to re-activate my internet banking. I need your help inorder to fix this matter and I can login to my account.

    My Card No. is xxxx xxxx xxxx 0922;
    My Account No. is 109xxxxxxxx3.

    I hope that this concern will be given attention. Thank you and God bless.

  3. Mike Lopez on July 10th, 2008 1:51 am

    Hi Adela,

    Please direct your concern to the Unionbank office.

    Mike

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